Returns & Complaints

Right of withdrawal and returns

We offer a 30-day return period from the day you receive your order.

For a return to be accepted, the product must be:

• Unused, or used only in accordance with our satisfaction guarantee
• Complete
• Well packaged for transport
• Returned with the order number or other proof of purchase

If you wish to return an item, contact us at info@pharmacy.garden before sending it back.

Returning bundle offers

Bundles and multipacks are sold at a discounted package price on the condition that the included products are purchased together.

You may return all or part of a bundle. However, if you return only part of the bundle, the bundle discount no longer applies to the products you choose to keep.

Products you keep are therefore charged at the regular individual price applicable at the time of purchase. Your refund is calculated as the amount you paid for the bundle, minus the regular price of the products you keep and any return shipping costs.

This means you must return all products included in the bundle to receive a refund based on the discounted bundle price.

Exceptions to the right of withdrawal

For hygiene and food safety reasons, the right of withdrawal does not apply to:

• Opened teas and food products
• Opened food supplements
• Special-order or personalised products
• Gift cards

Return address

True Health AB
Tallidsvägen 6B
131 37 Nacka

Return costs

You are responsible for return shipping unless the product is faulty or your complaint is accepted.

If you would like a return label, we can provide one at cost, starting from SEK 49 per parcel.

We do not accept returns sent cash on delivery or against an invoice.

Refunds

Once the return has been received and accepted, the amount will be refunded using the same payment method used for the purchase.

Refunds are normally made within 10 business days after the return has been accepted.

If the product has been handled in a way that reduces its value, we may deduct an amount corresponding to that loss of value.

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Complaints

If a product is faulty, damaged or you have received the wrong item, please contact us as soon as possible at info@pharmacy.garden.

Describe the problem and, if possible, attach photographs.

If your complaint is accepted, we cover return shipping and provide a return label if needed.

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Uncollected parcels

Parcels not collected from the collection point within the stated holding period are automatically returned to us.

For uncollected parcels, a handling fee of SEK 200 is charged to cover shipping, return shipping and administration.

If you would like the parcel sent again, this can be arranged for a fee of SEK 110 for postage and repacking.

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Satisfaction guarantee

We want you to feel confident when shopping at Pharmacy Garden.

We therefore offer a 60-day satisfaction guarantee on selected products.

If you have used the product as directed for at least 60 days and are not satisfied with the result, we will refund its purchase price. Shipping costs are not refunded.

To use the satisfaction guarantee, contact us at info@pharmacy.garden and provide:

• Your order number
• The product concerned
• A brief description of why you are not satisfied

We will handle your case as quickly as possible and always aim for a smooth and fair solution.