Returns & Complaints

Return of undamaged goods
At Pharmacy Garden, you have the right to return ordered goods within 30 days, in accordance with the Distance Contracts Act. To exercise your right of withdrawal, please contact us by e-mail at info@pharmacy.garden and inform us that you wish to make a return.
Goods must be returned in their original condition, complete, in unbroken original packaging, and well-packaged.
Please note that our tea products must be returned in a separate outer carton, as the packaging is not designed to withstand multiple postal deliveries.
For our products with a best-before date, a 14-day right of withdrawal applies, provided the packaging is unopened. Hygiene products, tea, and foodstuffs in opened packaging are not covered by the right of withdrawal.

When returning a product, please include the following information:

• A brief description of the reason for the return
• Contact information: name, address, phone number, email address, and order number

Would you like a return label?
Contact us and we will send you a return label at a cost price starting from SEK 79 per package.
Please note that additional costs may apply for larger returns over 2 kg.

We do not accept returns against cash on delivery or invoice. Packages requiring pickup from an agent will not be collected. Return costs incurred in handling these packages will not be reimbursed. Credit will be issued within 30 days from the date we receive and approve the return. An administrative fee starting from SEK 89 may apply for handling.

If the item has been handled in a way that has caused a reduction in value, we reserve the right to make deductions corresponding to the reduction in value upon refund.

Complaints
Contact us at info@pharmacy.garden as soon as the defect is discovered to make a complaint.

Complaints are carefully reviewed. If necessary, you will send the product back to us for assessment. A return label will be sent after contact with our customer service. Please note that you as the customer are responsible for the return, and the product must be well-packaged to avoid damage.

Unclaimed packages
For unclaimed or uncollected packages returned to us, we charge a fee for shipping, return, and handling.

Return address:
True Health AB
Tallidsvägen 6b
131 37 Nacka

Refund
Upon approved return, the purchase amount will be refunded within 30 days from the date we receive and approve the item. You, as the customer, are responsible for the return cost.

Satisfaction Guarantee

We always strive to exceed your expectations and make you a satisfied customer. If for any reason you are not completely satisfied after 60 days of repeated intake of your product, we are just an email away.

Try it at your leisure, and if you are not satisfied with the effect, we will refund you for the product (not for shipping).

Should you need to use our refund guarantee, please kindly contact us at info@pharmacy.garden.

Please include your order number and a brief explanation of why you are not satisfied. We will ensure that you receive a quick and smooth refund.

We want to make it easy and safe for you to try our products, and we are proud to offer such a generous refund policy.