Returns & Complaints
Return of faultless goods
At Pharmacy Garden, you have the right to return ordered goods within 30 days in accordance with the Distance Contracts Act. To exercise your right of withdrawal, contact us by e-mail at info@pharmacy.garden and inform us that you wish to make a return.
Goods must be returned in their original condition, complete, in an unopened original packaging and well packaged.
Please note that our tea products must be returned in a separate outer carton, as the packaging is not designed to withstand multiple postal shipments.
For our products with a best-before date, a 14-day right of withdrawal applies, provided that the packaging is unopened. Hygiene products, tea and food in opened packaging are not covered by the right of withdrawal.
When returning a product, please include the following information:
- A brief description of the reason for the return
- Contact information: name, address, telephone number, e-mail address and order number
Do you want a return label?
Contact us and we will send you a return label at a self-cost price from SEK 79 per package.
Please note that extra costs may apply for larger returns over 2 kg.
We do not accept returns against cash on delivery or invoice. Packages that require pickup from an agent will not be picked up. Return costs incurred in handling these packages will not be reimbursed. Credit will be made within 30 days from when we receive and approve the return. An administrative fee from SEK 89 may apply for handling.
If the item has been handled in a way that has caused a reduction in value, we reserve the right to deduct an amount corresponding to the reduction in value when refunding.
Complaints
Contact us at info@pharmacy.garden as soon as the defect is discovered to make a complaint.
Complaints are carefully reviewed. If necessary, you send the product back to us for assessment. A return label will be sent after contact with our customer service. Please note that you as the customer are responsible for the return, and the product must be well packed to avoid damage.
Unclaimed packages
For unclaimed or uncollected packages returned to us, we charge a fee for shipping, return and handling.
Return address:
True Health AB
Tallidsvägen 6
131 37 Nacka
Refunds
In case of an approved return, the purchase price will be refunded within 30 days from when we receive and approve the item. The return cost is borne by you as the customer.
Satisfaction Guarantee
We always strive to exceed your expectations and ensure that you feel completely confident with your purchase from us.
If for any reason you are not satisfied after 30 days of repeated intake according to the instructions for your product, you are welcome to contact us via e-mail. You should be able to test our products at your leisure, and if you still do not experience the desired effect, we will refund the cost of the product (shipping costs are not refunded).
Our refund guarantee applies once per customer, regardless of the number of orders or products.*
To use the guarantee, please contact us at:
info@pharmacy.garden
and include:
- your order number
- a brief description of why you are not satisfied
We handle cases promptly and ensure that the refund is made in a smooth and correct manner.
Our goal is to make it easy and safe for you to try our products, and we are proud to offer a generous refund guarantee built on trust.
*The refund guarantee does not apply to the product Body Infusion & Supplement - Endurance and Desire, as its effect in most cases requires a longer period of use than 30 days.