Terms and Conditions
Terms of purchase at Pharmacy Garden / True Health AB
1. About us
Purchases made on this website are the responsibility of True Health AB, org. no. 559290-9062, Tallidsvägen 6, 131 37 Nacka.
For information on how we handle personal data in accordance with GDPR, see section 11.
2. Prices
All prices are stated in Swedish kronor and include VAT and other charges. The total cost of the purchase will be clearly stated before the final order and includes all costs associated with the purchase, including any postage and shipping fees.
3. Subscriptions
You can easily change and cancel your subscription by logging into your account.
The subscription runs until further notice with a minimum of 3 deliveries. Thereafter, the subscription can be cancelled with 30 days' notice.
The subscription runs until further notice with a minimum of 2 deliveries. Thereafter, the subscription can be cancelled with 30 days' notice.
The subscription runs until further notice with a minimum of 2 deliveries. Thereafter, the subscription can be cancelled with 30 days' notice.
All subscriptions have a 30-day notice period.
4. Delivery Terms
Typically, items are dispatched from our warehouse within 3 business days of receiving your order. If an item is out of stock, we will inform you as soon as possible and offer an alternative product or the option to cancel your order.
It is the customer's responsibility to ensure that all information in the order confirmation is correct. Any inaccuracies must be reported to us immediately. The order confirmation forms the basis for what is delivered, and how and to which address it is to be sent. Delivery is made to the address specified in the order confirmation.
If the address needs to be changed after the order confirmation has been sent, it is the customer's responsibility to inform us before the order has been dispatched. In the event of an incorrectly provided address, the customer may be liable for any additional costs incurred as a result of the incorrect address.
4.1 Delivery and uncollected packages
When your order is dispatched from our warehouse, you will receive information via email. In the email, you will find your tracking number, which you can use to track the delivery.
It is your responsibility as a customer to track your shipment and ensure that the package is picked up from the agent within the specified time. A failure to receive notification from the carrier does not mean that the holding time is automatically extended. We therefore recommend that you follow the shipment using the tracking number sent with the delivery.
Uncollected packages
If a package is not picked up within the holding time, it is automatically returned to our warehouse. For uncollected packages, an administrative fee of SEK 200 is charged, which corresponds to our costs for return shipping and handling.
Refunds
After the fee has been deducted, any remaining amount will be refunded to the original payment method within 7 banking days. If the order value is less than SEK 200, no refund will be issued.
New delivery
If you wish to have your order resent, this can be arranged for a new shipping fee of SEK 110. Contact customer service for further assistance.
4.2 Liability for delivery
True Health AB is responsible for the item during transport until the customer has received the delivery, in accordance with applicable consumer legislation.
If a shipment is lost, damaged during transport, or not delivered as agreed, you should contact our customer service as soon as possible. We will then handle the matter with PostNord or the relevant carrier.
If the customer has engaged their own carrier and this shipping option has not been offered by True Health AB, the risk for the item passes to the customer when the item has been handed over to that carrier.
If the customer has chosen or approved that the delivery be left in a specific place, for example outside the door, the item is considered delivered when it has been left in the agreed place according to the chosen delivery option.
5. Shipping
We ship your item with PostNord. Costs associated with shipping are stated at the time of purchase.
6. Cancellation
If you wish to cancel an order, please email us at info@pharmacy.garden before the item has left our warehouse. For items that have already left our warehouse, we will send a return label for a fee.
7. Complaints
If there is a fault with the item, you should notify us within a reasonable time after you have discovered the fault. We will then inform you on how to proceed. Rules regarding complaints can be found in the Consumer Sales Act.
8. Right of withdrawal and returns
We strive for 100% satisfied customers. We truly believe in our products and want you to be able to try them without hesitation.
You can try our product and, if you feel that the product did not meet your expectations, contact us at info@pharmacy.garden with your order number. We will then refund the purchase price and you can keep the product.
We hope that, in that case, you pass it on to someone else who might have the opportunity to try our products.
This rule applies to one-off orders and one package per delivery address.
8.1 Return of parts of packages, bundles, and bulk offers
When purchasing a package, bundle, or other bulk offer, the discount is based on the premise that the products are purchased together.
If you choose to return one or more products from a discounted package, the discount is recalculated based on the products you choose to keep.
Products kept are calculated at the regular unit price that applied at the time of purchase. The amount refunded will therefore correspond to the amount you paid for the package, minus the regular price of the products you keep.
If a package of three products costs SEK 599 as a package, while the regular unit price is SEK 299 per product, and you choose to keep two products, the value of the two products you keep is calculated based on their regular unit price. Any refund is then calculated based on the remaining amount of the price you paid for the package.
The purpose is that package and volume discounts should only apply when the conditions for the offer are still met after any partial return.
9. Payment
We require payment for the item from the time it is dispatched from us.
10. Card information
When you shop with us, your payment is processed by either Klarna, Shopify Payments or Mondido Payments AB. Card information is always transmitted encrypted using SSL/TLS.
All card information is stored in accordance with the card networks' regulations concerning PCI DSS, Level 1.
11. Personal data and GDPR
We process personal data in accordance with GDPR. In connection with your purchase, we process the personal data necessary to administer and fulfill your purchase as well as to conduct our business.
Under GDPR, you have the right to access the information we have registered about you. If the data we store is irrelevant, incorrect, or incomplete, you can request that the information be corrected, restricted, or deleted, to the extent possible under applicable law, such as the Accounting Act.
We are the data controller for the data collected and have entered into data processing agreements with our subcontractors. Below you can see which subcontractors we use and for what purposes they are used.