1. About us
For purchases made on this website, True Health AB 559290-9062, Tallidsvägen 6 in Nacka, is responsible.
For information on how we handle personal data in accordance with GDPR, please see paragraph no. 10.
2. Prices
All prices are stated in Swedish kronor and include VAT and other charges. The total cost of the purchase will be clearly shown before final order and will include all costs associated with the purchase, including any postage and shipping costs.
3. Subscriptions
You can easily change and cancel your subscription by logging into your account.
- For deliveries every 14 days (from purchase date). The subscription is an ongoing subscription with a minimum of 3 deliveries. The subscription can be cancelled at any time with a 30-day notice period.
- For deliveries every 30 days (from purchase date). The subscription is an ongoing subscription with a minimum of 2 deliveries. The subscription can be cancelled at any time with a 30-day notice period.
- Delivery every 45 days from your purchase date. The subscription is an ongoing subscription with a minimum of 2 deliveries.
The subscription can be cancelled at any time with a 30-day notice period.
All subscriptions can be cancelled at any time with a 30-day notice period.
4. Delivery Terms
Typically, the item is shipped from us within 3 business days after we receive your order. If the item is out of stock, we will inform you as soon as possible and offer an alternative product or the option to cancel your order.
It is the customer's responsibility to ensure that all information in the order confirmation is correct. Any inaccuracies must be reported to us immediately. The order confirmation forms the basis for what is delivered, as well as how and to which address it should be sent. Delivery always takes place to the address specified in the order confirmation.
If the address changes after the order confirmation has been sent, it is the customer's responsibility to inform us before the order has been shipped. In the event of an incorrectly stated address, the customer is responsible for any additional costs incurred.
4.1 Delivery and unclaimed packages
When your order is shipped from our warehouse, you will receive an order confirmation via email. In this email, you will find your tracking number (parcel ID), which you can use to track your delivery.
It is your responsibility as a customer to track your shipment and ensure that the package is picked up from the agent within the specified storage time. A missed notification from the carrier does not constitute a valid reason for not picking up the package, as all necessary tracking information is available in the order confirmation.
Unclaimed packages
If a package is not picked up within the storage time, it will automatically be returned to our warehouse. For unclaimed packages, an administrative fee of SEK 200 will be charged, which corresponds to our costs for return shipping and handling.
Refund
After the fee has been deducted, any remaining amount will be refunded to the original payment method within 7 banking days. If the order value is less than SEK 200, no refund will be issued.
New delivery
If you wish to have your order resent, this can be arranged for a new shipping fee of SEK 110. Contact customer service for further assistance.
4.2 Limitation of liability for delivery
True Health AB is responsible for sending the goods according to the agreement but assumes no responsibility for shipments after they have been handed over to the carrier. For deliveries handled by PostNord or another carrier, True Health AB is not responsible for shipments that, for example, go missing, are stolen, or for other reasons do not arrive. Any complaints or questions about such deliveries should be directed directly to the carrier.
5. Shipping
We ship your item with PostNord. Costs associated with shipping are stated at the time of purchase.
6. Cancellation
If you wish to cancel an item, please email us at info@pharmacy.garden before the item has left our warehouse. For items that have left our warehouse, we will send a return label for a fee.
7. Complaints
If there is a defect in the item, you should, within a reasonable time after discovering it, notify us (state how) of the defect. We will then inform you on how to proceed (the rules regarding complaints are found in the Consumer Purchase Act).
8. Right of withdrawal and returns
We strive for 100% customer satisfaction. We truly believe in our products and want you to try them without hesitation.
No hidden rules. It's that simple.
100% satisfied or your money back within 14 days!
You can enjoy our product, and if you feel that the product did not meet your expectations, just contact us at info@pharmacy.garden with your order number, and we will transfer the purchase price back to you, and you can keep the product.
We hope you give it to someone else who has a chance to try our products.
This rule applies to one-time orders and to one package per delivery address.
9. Payment
We require payment for the item from the time it is shipped from us.
10. Card information
When you shop with us, payments are processed by either Klarna, Shopify Payments, or Mondido Payments AB. Card information is always sent encrypted using SSL/TLS. All card information is stored in accordance with the card network's PCI DSS regulations, Level 1.
11. Personal data and GDPR
We process personal data in accordance with GDPR. In connection with your purchase, you agree that we store and process your personal data. We store the information necessary to fulfill the agreement with you and to conduct our business. According to GDPR, you have the right to access the information we have registered about you. If the data we store about you is irrelevant, incorrect, or incomplete, you can request that the information be corrected, limited, or deleted, which we will do to the extent possible according to applicable law (such as the Accounting Act). Read more in our privacy policy here (link to a page on how you handle personal data if you have one).
We are the data controller for the collected data and have entered into data processing agreements with our subcontractors. Below you can see which subcontractors we use and for what purpose we use them.