Shipping Prices & Delivery Times
Shipping cost within Sweden is from 49 SEK and the shipping price is weight-based.
We send our packages with PostNord or DHL (chosen at checkout).
Shipping Prices:
- Up to 3000 grams - 39 SEK
- Over 3000 grams - 59 SEK with PostNord or DHL
- Free shipping on orders over 599 SEK
- Shipping to Finland 9 Euro
- Free shipping to Finland on orders over 100 Euro
Estimated Delivery Time:
Within Sweden: 1-3 days
To Finland: 2-5 days
Order Confirmation and Tracking
When you, as a customer, place an order, you will receive a confirmation email to your e-mail address. This email will also contain a tracking number for your order.
Order Processing Time
Most orders are processed and shipped within 1–3 business days.
During weeks 27-31, our processing time is slightly longer and normally amounts to 5–7 business days.
During periods of unusually high demand, further delays may occur. If your order is affected by a longer delay, we will of course contact you with updated information.
Damaged Goods
If the goods you ordered are damaged or destroyed during shipping, we at True Health AB are responsible for this. In case of damage, please contact us by email and we will get back to you with a solution within 24 hours. Save the packaging and the goods.
The customer is responsible for ensuring that all information in the order confirmation is correct. If it is not correct, this must be reported immediately. The order confirmation forms the basis for what is delivered, how and where it is to be sent. Delivery always takes place to the specified address. If the address is changed after the order confirmation, it is the customer's responsibility to inform this before the order is shipped.
In case of an incorrectly specified address, the customer is responsible for any additional costs.
Unclaimed Packages
Packages remain at the agent or in the parcel locker for 7 days, after which they are returned to us.
When this happens, we will contact you via email and offer two alternatives:
1. Refund minus handling fee.
To cover our extra costs from our distributor partners, we charge a handling fee of 150 SEK. The remaining amount will be refunded to you within 7 banking days. Please note that if the order value is less than 150 SEK, no refund will be issued.
2. New delivery
If you want us to resend the package, we can arrange this for a fee of 100 SEK for postage and repackaging. Swish 100 SEK to 123 066 54 55 and mark the payment with the order number or first and last name.
Once the payment is made, please contact us and we will send a new shipment as soon as possible.