Shipping Rates & Delivery Times
We ship our packages with PostNord or DHL. Available delivery options are displayed at checkout. The shipping cost is calculated based on the weight of the shipment.
Shipping Rates Sweden
39 SEK
59 SEK with PostNord or DHL
On orders over 599 SEK
Shipping Rates Finland
9 EUR
On orders over 100 EUR
Estimated Delivery Time
1–3 business days
2–5 business days
Order Confirmation and Tracking
When you place an order, you will receive an order confirmation via email. Once the order has been shipped, you will also receive a tracking number that you can use to follow your shipment.
Order Processing Time
Most orders are processed and shipped within 1–3 business days.
During this period, our processing time is slightly longer, typically 5–7 business days.
During periods of unusually high demand, further delays may occur. If your order is affected by a significant delay, we will contact you with updated information.
Damaged Item
If an item is damaged or destroyed during transport, True Health AB is responsible for this. Contact us via email as soon as possible, and we will help you further.
Save both the damaged product and the original packaging until the matter is resolved, as these may be needed for the carrier's damage investigation.
Order Details and Delivery Address
The customer is responsible for ensuring that all information in the order confirmation is correct. Any inaccuracies must be reported to us immediately.
The order confirmation serves as the basis for what is delivered, how the shipment is sent, and the address to which it is delivered.
If the address needs to be changed after the order confirmation has been sent, it is the customer's responsibility to inform us before the order has left our warehouse. In the event of an incorrectly provided address, the customer may be held responsible for any extra costs that arise.
Unclaimed Packages
Packages are normally held at a service point or parcel locker for 7 days. If the package is not picked up within the holding period, it will be returned to us.
Once a package has been returned, we offer the following options:
1. Refund
To cover our costs for return shipping and handling, an administrative fee of 200 SEK will be charged.
The remaining amount will be refunded to the original payment method within 7 business days. If the order value is less than 200 SEK, no refund will be issued.
2. New Delivery
If you would like us to resend the package, we can arrange this for a fee of 100 SEK for postage and repacking.
Swish 100 SEK to 123 066 54 55 and mark the payment with order number or first and last name.
Once the payment is completed, contact us and we will send a new shipment as soon as possible.